Refund policy

🔄 RETURN & REFUND POLICY

BLUSH BERRYS LTD

At BLUSH BERRYS LTD, customer satisfaction is important to us. Due to the hygienic nature of hair products, we have specific return and refund conditions outlined below.

📌 ELIGIBILITY FOR RETURNS

Returns are accepted only under the following conditions:

The item received is defective, damaged, or incorrect
The issue is reported within 48 hours of delivery
The product is unused, unaltered, and in its original packaging

❌ We do not accept returns for:

Change of mind
Incorrect style, length, or color chosen by the customer
Items that have been worn, installed, cut, dyed, bleached, or altered
Clearance or promotional items

🧼 HYGIENE & SAFETY POLICY

For hygiene and safety reasons, wigs and hair products cannot be returned once opened or used, unless there is a verified manufacturing defect or shipping error.

⏱️ HOW TO REQUEST A RETURN

To request a return, please email us at

📧 support@blushberrys.com

Include:

Order number
Clear photos or videos showing the issue
A brief description of the problem

Requests made after 48 hours of delivery may not be eligible.

📦 RETURN SHIPPING

If the return is approved due to our error (defective or wrong item), return instructions will be provided.
Customers are responsible for return shipping costs unless otherwise stated.
Items returned without prior approval will not be accepted.

💳 REFUNDS

Once the returned item is received and inspected, we will notify you of approval or rejection.
Approved refunds will be processed to the original payment method.
Refund processing time: 5–10 business days, depending on your payment provider.

🔁 EXCHANGES

Exchanges are only offered for defective or incorrect items, subject to stock availability.
If an exchange is not possible, a refund or store credit may be issued at our discretion.

🚫 CANCELATIONS

Orders can be canceled within 12 hours of placement.
Once processing or shipping has begun, cancellations are no longer possible.

🛃 CUSTOMS & REFUSED SHIPMENTS

Orders refused by the customer or returned due to unpaid customs fees are not eligible for refunds.
BLUSH BERRYS LIMITED is not responsible for delays or losses caused by customs authorities.